Service agreement
Effective: on execution
Last updated: 22 July 2026 (v1.4)
This is CedarKeep’s standard form of agreement, published for reference. It takes effect only when signed by an owner.
Entity. Cedar Keep Whistler Home Watch Inc. is incorporated in British Columbia, incorporation number BC1595525.
Preamble
This Service Agreement (the “Agreement”) is entered into between:
Cedar Keep Whistler Home Watch Inc. (incorporation number BC1595525), a British Columbia corporation with its registered office at 6207 Eagle Drive, Whistler, BC V8E 0C6, Canada (“CedarKeep”); and
The Owner, identified on the signature page (the “Owner”).
The Owner wishes to receive property-care services from CedarKeep for one or more properties identified in Schedule A. CedarKeep wishes to provide those services on the terms set out below.
The parties agree as follows.
Key terms at a glance
This section is a plain-language summary to help you read the rest of the Agreement. It is not a substitute for the full terms, and if anything here differs from the numbered clauses below, the numbered clauses govern. The section references point you to the binding detail.
- What you get. Regular inspections of your Property, each with a photo record and a written summary, 24/7 access to the AI Concierge, and coordination of any maintenance work — at the level set by your Tier (Essential, Signature, or Estate). See Section 3 and Schedule B.
- What it costs. A fixed monthly fee for your Tier, billed in advance (currently Essential $199, Signature $349, Estate $599 CAD per month; the current figures are in Schedule B). Beyond that, you pay only for what you approve: coordinated Vendor work (the Vendor’s cost plus a 15% coordination margin), ad-hoc visits, and — on Estate — grocery pre-stocking (groceries at cost, plus a 15% coordination margin and a $50 CAD shopping fee per Stay). Taxes are added. See Section 4.
- Card on file. You store a payment card with our payment processor, Square; we never see your full card number. You authorise us to charge that card automatically for your monthly fee, for grocery amounts up to a cap you set, and for other amounts you have approved in advance. You can change or remove the card at any time. See Section 4.9.
- Access and keys. You give us a way in — keys we hold in locked storage, a smart-lock code, or a key-safe combination. Every entry is logged with the time, the location, and who attended. You can review the log, ask who is on the access roster, and revoke access at any time. See Section 5.
- Emergencies. In a genuine emergency, if there is no time to reach you, we may authorise urgent work up to your Emergency Threshold — $500 CAD by default, which you can raise, lower, or set to zero. Above that, we need your approval unless you have pre-authorised the work in writing. See Section 6.4 and Schedule C.
- Insurance. We carry at least $2,000,000 CAD in commercial general liability insurance. You keep your own property insurance — our service does not replace it — and you are responsible for meeting any inspection, occupancy, or winterisation conditions your insurer sets, which your Tier’s inspection cadence may not satisfy. See Section 8.4.
- Cancelling. There is no minimum term. You may cancel with 30 days’ written notice, and we refund any fees you prepaid for time after your service ends, pro-rated to the day. See Section 9.2.
- Questions or complaints. For a concern about the service, contact CedarKeep directly. For a privacy concern, contact our Privacy Officer at privacy@cedarkeepwhistler.ca. If a dispute cannot be resolved directly, Section 11 sets out the next steps.
1. Definitions
In this Agreement:
- “Agreement” means this Service Agreement together with the Schedules and the Privacy Notice listed in Section 2.
- “CedarKeep App” means the software application CedarKeep operates at app.cedarkeepwhistler.ca.
- “Concierge” means the AI-assisted chat function within the CedarKeep App.
- “Confidential Information” has the meaning given in Section 10.
- “Effective Date” means the date the last party signs this Agreement.
- “Emergency Threshold” means the dollar amount set out in Schedule C up to which CedarKeep may authorise emergency work without prior Owner approval.
- “Estimate” means a written quote provided by a Vendor for proposed work on a Property, presented to the Owner through the CedarKeep App.
- “Owner” means the person or persons identified on the signature page.
- “Property” or “Properties” means each property listed in Schedule A.
- “Services” means the property-care services described in Section 3 and Schedule B.
- “Stay” means a period during which the Owner is in residence at a Property.
- “Tier” means one of the subscription levels (Essential, Signature, or Estate) described in Schedule B.
- “Vendor” means a third-party trade or service provider engaged by CedarKeep to perform work on a Property.
- “Visit” means a scheduled inspection of a Property performed by CedarKeep.
- “Work Order” means a record in the CedarKeep App documenting work performed at a Property by a Vendor.
2. Documents that form the Agreement
This Agreement consists of:
- This Service Agreement.
- Schedule A — Property Schedule (the Properties covered).
- Schedule B — Tier Schedule (the subscription level selected for each Property and the Services included).
- Schedule C — Emergency Threshold and Pre-Authorisations (Owner’s chosen emergency threshold and any standing pre-authorisations).
- The current CedarKeep Privacy Notice, published at cedarkeepwhistler.ca/privacy.
If there is any conflict between this Service Agreement and a Schedule, this Service Agreement governs. The Privacy Notice governs the handling of personal information.
The Tier Schedule (Schedule B) is a snapshot taken at the Effective Date. CedarKeep may amend the Tier Schedule from time to time with at least thirty (30) days’ written notice to the Owner. If the Owner does not consent to a material amendment of the Tier Schedule, the Owner may terminate this Agreement under Section 9.2 without incurring any termination fee. If an amendment increases the Owner’s fees, the Owner may terminate effective any date before the increase takes effect, notwithstanding the notice period in Section 9.2.
3. Services
3.1 Included in every Tier
CedarKeep will provide the following Services for each Property listed in Schedule A:
- Scheduled inspections at the cadence stated in Schedule B (monthly, bi-weekly, or weekly).
- Photo-logged records of each inspection, accessible to the Owner through the CedarKeep App.
- An AI-generated written summary of each inspection, available within thirty (30) seconds of the inspection being submitted.
- Twenty-four-hour access to the AI Concierge for informational questions about the Property and about Whistler, and for action requests.
- Coordination of Vendor work as described in Section 6.
- Pre-arrival preparation services where included in the chosen Tier under Schedule B.
3.2 Excluded Services
The following are not provided under this Agreement and are not within the scope of the Services:
- Direct trade work. CedarKeep coordinates licensed trades but does not itself perform plumbing, electrical, HVAC, roofing, or other regulated trade work.
- Short-term rental management. CedarKeep does not list Properties for rent, manage short-term tenancies, or operate as a short-term-rental property manager.
- Real-estate brokerage. CedarKeep does not list, sell, or value the Property for the purposes of sale.
- Tax, legal, insurance, or financial advice. CedarKeep may provide documentation for the Owner’s use in connection with these matters but does not provide advice.
- 24-hour security or alarm-response service. CedarKeep is not a security service and is not responsible for responding to alarms.
3.3 After-hours emergencies originating with the Owner
CedarKeep operates during regular business hours. If the Owner discovers an emergency at the Property outside business hours, the Owner should contact an overnight trade directly. CedarKeep will provide a written list of recommended overnight trades (plumber, electrician, restoration) at onboarding and update it on request.
CedarKeep will pick up coordination, photo documentation, and any required insurance-claim support during the next business day. This Section 3.3 does not limit CedarKeep’s authority under Section 6.4 when CedarKeep is present at the Property or has been notified of an in-progress emergency during business hours.
3.4 Service-level standards
CedarKeep will use commercially reasonable efforts to:
- Conduct each inspection within seven (7) days of its scheduled date.
- Respond to Concierge action requests within four (4) business hours.
- Submit Estimates for Owner-requested work within five (5) business days of the request.
The timings in this Section 3.4 are service targets, not guaranteed response times.
Delays caused by weather, road closures, Vendor availability, or other events outside CedarKeep’s reasonable control do not breach this Agreement (see also Section 12.9).
3.5 AI-generated content
AI-generated inspection summaries and Concierge responses are provided for convenience and may contain errors. The photographic and checklist record of each Visit — not the AI-generated summary — is the record of the inspection. Concierge responses are informational and are not advice (Section 3.2(d)).
4. Fees, billing, and payment
4.1 Subscription fees
The Owner will pay CedarKeep the monthly subscription fee for each Property at the Tier selected in Schedule B. Subscription fees are billed in advance for each calendar month. All fees are in Canadian dollars.
4.2 Ad-hoc visits
Ad-hoc visits beyond the Tier’s included inspection cadence are charged at between $90 and $150 CAD per visit, with the exact amount based on the time required. The Owner will see the cost before approving any ad-hoc visit.
4.3 Coordination margin
When CedarKeep coordinates Vendor work, CedarKeep adds a coordination margin of fifteen percent (15%) to the Vendor’s quoted cost. The margin is disclosed in advance in the Estimate and itemised on the invoice.
4.4 Payment terms
Invoices are due within fifteen (15) days of issuance. Payment is made by electronic funds transfer or such other method as the parties agree from time to time. Late payments accrue interest at one and one-half percent (1.5%) per month, compounded monthly — an effective annual rate of 19.56%, stated to satisfy s. 4 of the Interest Act (Canada). If an invoice is more than thirty (30) days overdue, CedarKeep may suspend the Services for the affected Property until the balance is paid in full. CedarKeep will give the Owner at least ten (10) days’ written notice before any suspension, and will not suspend if the balance is paid in full within that notice period.
4.5 Taxes
All fees are stated exclusive of GST and PST. Applicable taxes will be added at the rates in effect at the time of invoicing.
4.6 Tier changes
The Owner may change the Tier for any Property at any time by written request through the CedarKeep App or by email. Downgrades take effect at the start of the next billing cycle. Upgrades take effect immediately on the Owner’s request, with pro-rated billing for the remainder of the current cycle.
4.7 Currency
All fees and amounts under this Agreement are in Canadian dollars. The Owner is responsible for any foreign-exchange costs incurred in making payment from a non-Canadian account.
4.8 Grocery service
For Properties on the Estate Tier, the Owner may request grocery pre-stocking in connection with a Stay. CedarKeep will purchase the requested groceries and stock the Property in advance of the Stay. The Owner pays: (a) the actual receipted cost of the groceries; (b) a coordination margin of fifteen percent (15%) on that grocery cost; and (c) a flat shopping fee of $50 CAD for each Stay in respect of which the service is requested. The estimated grocery cost, the margin, and the shopping fee are disclosed to the Owner in advance, and all three are itemised as separate lines on the invoice. A grocery purchase is not Vendor work; the margin in this Section is charged under this Section, not Section 4.3.
4.9 Card on file and automatic charges
With the Owner’s authorisation, a payment card is stored on file with CedarKeep’s payment processor. By providing a card and authorising its storage, the Owner authorises CedarKeep to charge that card automatically for: (a) the monthly Tier subscription fee; (b) grocery service amounts under Section 4.8 (including the coordination margin and shopping fee), up to the spending cap the Owner has set; and (c) ad-hoc visit fees and other amounts the Owner has approved in advance under this Agreement. Card details are held by the payment processor (Square); CedarKeep does not store full card numbers. A receipt is issued automatically for each charge. The Owner may update or withdraw the stored card at any time by contacting CedarKeep. Withdrawal does not affect amounts already owed, and continued service without a valid payment method is subject to Section 4.4. If a charge fails, CedarKeep will notify the Owner and may retry the charge or invoice the amount directly.
5. Property access and key handling
5.1 Limited licence to enter
The Owner grants CedarKeep a limited, non-exclusive, non-transferable licence to enter each Property for the sole purpose of providing the Services. This licence may be exercised by CedarKeep personnel and by Vendors dispatched under Section 6 to perform Owner-approved work.
5.2 Access method
The Owner will provide CedarKeep with one of the following access methods for each Property:
- Physical keys, which CedarKeep will hold in locked storage at CedarKeep’s premises;
- A smart-lock code unique to CedarKeep; or
- A key-safe combination unique to CedarKeep.
Whichever method is used, the access credentials are governed by CedarKeep’s written access protocol. Credentials are protected and are changed if there is a material change in CedarKeep’s personnel.
5.3 Access log
Every entry to a Property is logged in the CedarKeep App, with timestamp, geolocation, and the name of the staff member or Vendor present. The Owner may review the access log for the Owner’s Properties at any time through the App.
5.4 Authorised personnel
Only CedarKeep staff and Vendors named on CedarKeep’s approved access roster may enter the Property. The Owner may request a copy of the current roster at any time. The Owner may request, in writing, that any individual be removed from access to the Owner’s Property; CedarKeep will comply within seventy-two (72) hours.
5.5 Revocation
The Owner may revoke CedarKeep’s access at any time by written notice. On revocation, CedarKeep will return all physical keys within seven (7) business days and confirm in writing that access credentials have been deactivated. Revocation does not by itself terminate this Agreement; the Owner must also terminate under Section 9.2 if the Owner wishes to end the Services.
5.6 Owner responsibilities
The Owner will:
- Ensure the Property is reasonably safe to enter and inspect, with no hidden hazards.
- Provide accurate alarm-system instructions and update them when they change.
- Notify CedarKeep of any change to access credentials or methods within forty-eight (48) hours.
- Maintain property insurance for the Property as described in Section 8.4.
- Maintain utilities to the Property and, during heating season, either a minimum interior temperature sufficient to prevent freezing or professional winterisation.
- Disclose to CedarKeep any known defects or hazards at the Property.
- Notify CedarKeep in advance of guests, or of trades engaged directly by the Owner, who will attend the Property.
5.7 Standard of care for Access Credentials
CedarKeep holds keys and access credentials as a bailee and will exercise reasonable care in their storage and use, in accordance with CedarKeep’s written access protocol (Section 5.2). Where CedarKeep has exercised reasonable care, CedarKeep’s liability for a lost or compromised access credential is limited to the reasonable cost of rekeying or replacing the affected locks or codes.
6. Work orders and approvals
6.1 Standard approval process
For work above the Emergency Threshold, CedarKeep does not perform or dispatch work without the Owner’s prior approval. Approval is recorded in the CedarKeep App by the Owner approving a presented Estimate.
6.2 Estimates
Each Estimate presented to the Owner will include:
- The Vendor.
- The scope of the work.
- The Vendor’s quoted cost.
- CedarKeep’s coordination margin under Section 4.3.
- The total cost to the Owner.
6.3 Invoicing after completion
Completed work is invoiced to the Owner with before-and-after photographs, the Vendor’s invoice or receipt, and the final cost.
6.4 Emergency Work
In a bona fide emergency — an immediate threat to the Property where waiting for Owner approval would cause material harm — CedarKeep may authorise work up to the Emergency Threshold (Schedule C) without prior Owner approval. The default Emergency Threshold is five hundred Canadian dollars ($500 CAD).
Bona fide emergencies include, without limitation:
- A burst pipe or active water flow into or within the Property;
- Loss of heating during conditions in which freezing damage is imminent;
- A gas leak or fire risk;
- An alarm triggered with damage reasonably suspected.
Whether a situation not listed above is a bona fide emergency is assessed on what a reasonable person would conclude in the circumstances, on the information available at the time.
CedarKeep will attempt to contact the Owner before authorising emergency work if time permits, but is not required to do so where time is of the essence.
Above the Emergency Threshold, Owner approval is required even in an emergency, unless the Owner has separately pre-authorised specific work in writing (recorded in Schedule C).
After emergency work is performed, CedarKeep will:
- Notify the Owner within twenty-four (24) hours via the CedarKeep App;
- Provide photographs and a written rationale for the work; and
- Invoice the actual cost.
If CedarKeep authorises emergency work in good faith and on reasonable grounds based on the information available at the time, the Owner remains responsible for the cost of that work even if it is later determined that the work was not strictly necessary. CedarKeep will provide its contemporaneous photographs and notes on request.
The Owner may raise, lower, or remove the Emergency Threshold in writing at any time by updating Schedule C.
7. Photographs, records, and data handling
7.1 Photography consent
The Owner consents to CedarKeep taking photographs of the interior and exterior of each Property for the purposes of recording inspections, documenting Work Orders, and supporting insurance claims and disputes.
7.2 Storage and access
Photographs are stored privately in CedarKeep’s systems and are accessible only to the Owner and authorised CedarKeep personnel. Photographs are never publicly accessible.
7.3 Retention
Photographs and inspection records are retained while this Agreement is in force and for seven (7) years after termination, consistent with industry norms for insurance documentation.
The Owner may request earlier deletion of photographs in writing. On a deletion request, CedarKeep will retain the photographs for a minimum of ninety (90) days (the “Dispute-Resolution Retention Period”) and, where a dispute is active or reasonably anticipated at the end of that period, until the dispute is resolved, and will then permanently delete the photographs.
7.4 Marketing use
CedarKeep will not use Owner photographs for marketing or promotional purposes without the Owner’s separate written consent, captured during onboarding as a discrete consent rather than as part of this Agreement.
7.5 Cross-border storage
Owner data, including photographs, is stored with CedarKeep’s hosting and service providers located in the United States. The Owner consents to this cross-border storage and processing. The CedarKeep Privacy Notice (which forms part of this Agreement under Section 2) describes data handling in full.
8. Liability and limitations
8.1 What CedarKeep is liable for
CedarKeep is liable for direct damages to a Property caused by CedarKeep’s own negligence in performing the Services.
8.2 What CedarKeep is not liable for
To the maximum extent permitted by law, CedarKeep is not liable for:
- Pre-existing damage to a Property;
- Damage caused by third-party Vendors (which is the responsibility of the Vendor; CedarKeep coordinates but does not perform regulated trade work);
- Damage caused by acts of nature, weather, wildlife, or Owner-permitted guests;
- Damage caused by hidden hazards or unsafe conditions that the Owner did not disclose;
- Consequential, incidental, indirect, special, exemplary, or punitive damages of any kind;
- Lost income or lost rental opportunity (the Owner acknowledges that CedarKeep is engaged to care for a property used by the Owner and not for short-term rental).
8.3 Liability cap
CedarKeep’s aggregate liability under this Agreement, for any cause and however arising, is capped at the greater of:
- Twelve (12) months of the Owner’s subscription fees under this Agreement; or
- The proceeds of CedarKeep’s commercial general liability insurance actually paid in respect of the specific claim.
This cap applies whether the claim is in contract, in tort (including negligence), by statute, or otherwise.
The cap in this Section 8.3 does not apply to damages caused by CedarKeep’s gross negligence or wilful misconduct, or to liability for personal injury or death. Nothing in this Agreement limits any right or remedy the Owner has under the Business Practices and Consumer Protection Act (British Columbia) or any other law that cannot be limited or waived by agreement.
8.4 Insurance
CedarKeep will maintain commercial general liability insurance with coverage of at least two million Canadian dollars ($2,000,000 CAD) throughout the term of this Agreement. A certificate of insurance is available to the Owner on written request.
The Owner will maintain property insurance covering the Property at full replacement value. The Services do not replace property insurance, and CedarKeep is not responsible for the Owner’s insurance coverage decisions.
The Owner is responsible for knowing and complying with any occupancy, inspection-frequency, or winterisation conditions in the Owner’s own insurance policy. The Owner acknowledges that the inspection cadence of the selected Tier may not satisfy those conditions.
8.5 Indemnification
The Owner will indemnify CedarKeep against third-party claims, losses, and reasonable legal costs arising from (a) hazards or defects at the Property that the Owner knew of and failed to disclose, or (b) the acts or omissions of the Owner’s guests or of trades engaged directly by the Owner.
9. Term and termination
9.1 Term
This Agreement begins on the Effective Date and continues on a month-to-month basis until terminated under this Section 9. There is no minimum term.
9.2 Termination by Owner
The Owner may terminate this Agreement at any time by giving CedarKeep thirty (30) days’ written notice. CedarKeep will refund any subscription fees prepaid for periods after the effective date of termination, pro-rated to the day.
9.3 Termination by CedarKeep without cause
CedarKeep may terminate this Agreement without cause by giving the Owner sixty (60) days’ written notice.
9.4 Termination by CedarKeep for cause
CedarKeep may terminate this Agreement immediately for cause by written notice if:
- The Owner fails to pay an undisputed invoice within thirty (30) days of its due date;
- The Owner is abusive toward CedarKeep staff or Vendors;
- The Owner provides false or misleading access information; or
- The Owner uses the Property in a way that materially increases CedarKeep’s risk under this Agreement (for example, by listing it for short-term rental in breach of Section 3.2(b)).
9.5 Effects of termination
On termination of this Agreement for any reason:
- CedarKeep returns all physical keys within seven (7) business days;
- CedarKeep deactivates all access credentials;
- CedarKeep settles any outstanding Work Order balances and invoices any remaining amounts owed;
- CedarKeep retains photographs and records under Section 7.3; and
- On the Owner’s written request, CedarKeep provides the Owner with an archive of the Property’s inspection records and photographs in a portable format.
9.6 Survival
Sections 7 (Photographs and records), 8 (Liability), 10 (Confidentiality), 11 (Dispute resolution), and 12 (Miscellaneous) survive termination.
10. Confidentiality
10.1 Definition
“Confidential Information” means any information disclosed by one party to the other in connection with this Agreement that is not generally available to the public, including:
- In CedarKeep’s case: access codes, alarm details, key locations, the Owner’s identity, the Owner’s stay patterns, and information observed inside the Property; and
- In the Owner’s case: the commercial terms of this Agreement and operational details of CedarKeep’s business that are not publicly disclosed.
10.2 CedarKeep’s obligations
CedarKeep will treat the Owner’s Confidential Information as confidential and will not disclose it to anyone outside CedarKeep, except:
- To Vendors, to the extent reasonably necessary to perform Owner-approved work;
- To CedarKeep’s professional advisors (lawyers, accountants, insurers), who are themselves bound by confidentiality obligations;
- As required by law, in which case CedarKeep will give the Owner notice where the law permits.
10.3 Owner’s obligations
The Owner will not share CedarKeep’s access codes, App credentials, or operational details with third parties outside the Owner’s immediate household.
11. Dispute resolution
11.1 Good-faith negotiation
If a dispute arises between the parties under this Agreement, the parties will first attempt to resolve it in good faith through direct negotiation. The negotiation period is thirty (30) days from when one party gives the other written notice of the dispute.
11.2 Small claims
For disputes involving amounts of thirty-five thousand Canadian dollars ($35,000 CAD) or less, either party may file a claim directly in the British Columbia Provincial Court (Small Claims Division) without proceeding to mediation or arbitration.
11.3 Civil Resolution Tribunal
For claims within the jurisdiction of the British Columbia Civil Resolution Tribunal, either party may proceed in that tribunal.
11.4 Optional mediation
For disputes not resolved through negotiation under Section 11.1, the parties may agree to attempt resolution through mediation in Vancouver, British Columbia, with a mediator agreed by the parties. Mediation is voluntary and is not a precondition to court proceedings.
11.5 Governing law and forum
This Agreement is governed by the laws of British Columbia and the laws of Canada applicable in British Columbia. Subject to Sections 11.2 and 11.3, the courts of British Columbia have exclusive jurisdiction over any dispute under this Agreement.
12. Miscellaneous
12.1 Notices
Notices under this Agreement are given by:
- Email to the address each party has on file with the other; and
- An in-app notification in the CedarKeep App.
A notice is considered delivered when both (a) and (b) have been sent, and is deemed received on the next business day after sending. A party may update its notice email address by written notice to the other.
12.2 Assignment
Either party may assign this Agreement to a successor entity in connection with a sale, merger, restructuring, or other business transition by giving the other party at least thirty (30) days’ written notice. Neither party may otherwise assign this Agreement without the other party’s prior written consent, which will not be unreasonably withheld.
12.3 Entire agreement
This Agreement, together with the documents listed in Section 2, constitutes the entire agreement between the parties on its subject matter and supersedes any prior agreements, understandings, or representations, written or oral.
12.4 Amendment
This Agreement may be amended only in writing, signed by both parties. CedarKeep may amend Schedule B (Tier Schedule) as described in Section 2.
12.5 Severability
If any provision of this Agreement is held to be invalid, illegal, or unenforceable, the remaining provisions remain in full force.
12.6 Waiver
A party’s failure or delay in enforcing any provision is not a waiver of its right to enforce that provision later.
12.7 Counterparts and electronic signatures
This Agreement may be signed in counterparts. Signatures delivered electronically through a commercially reasonable electronic-signature method that records the signer’s identity and the time of signing have the same effect as original signatures, in accordance with the Electronic Transactions Act (British Columbia).
12.8 Independent contractor
CedarKeep is engaged as an independent contractor. Nothing in this Agreement creates an employment, partnership, joint-venture, or agency relationship between CedarKeep and the Owner.
12.9 Force majeure
Neither party is liable for any failure or delay in performance caused by events outside its reasonable control, including acts of nature, severe weather, road closures, pandemic, governmental action, or failure of essential third-party services. The affected party will notify the other of the event and resume performance as soon as reasonably practicable. If a force majeure event prevents a scheduled Visit, the Visit is suspended rather than accrued, and CedarKeep will schedule a make-up Visit when access resumes.
12.10 No third-party beneficiaries
This Agreement does not confer any right or remedy on any person other than the parties.
13. Signatures
This Agreement is executed by the parties through an electronic-signature method meeting the requirements of Section 12.7, or in ink, on the dates indicated below.
(For an Owner who is two or more individuals, each signs separately. For an Owner that is a corporation, partnership, or trust, the authorised signatory’s title is added.)
Schedule B — Tier Schedule (snapshot)
This Schedule is a snapshot of the published CedarKeep Tier definitions taken on the Effective Date. CedarKeep may amend the published Tier Schedule from time to time as described in Section 2.
Essential — $199 CAD/month
- Monthly inspection with photo log
- AI-generated written summary after each visit
- Owner dashboard with full property timeline
- 24/7 AI Concierge for questions about the Property and Whistler
- Time-stamped, geolocated photo record of every visit, designed to support insurance claims
Signature — $349 CAD/month
- Everything in Essential, plus:
- Bi-weekly inspections
- Concierge action requests
- Maintenance coordination — Estimates, dispatch, oversight, photo proof
- Talk to a person
- Priority response on anything urgent
Estate — $599 CAD/month
- Everything in Signature, plus:
- Weekly inspections
- Unlimited arrival and departure handling — included every Stay, no per-stay charge
- Grocery drop-off — optional add-on (see Section 4.8)
- Unlimited Concierge use
- Full vendor management
- Seasonal deep checks twice a year
Every Tier includes the Service Agreement, key handling, and ongoing access management.